Delivery Delay
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Nigeria from 3 to 9 days.
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Africa from 5 to 11 days.
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International from 7 to 13 days.
Refunds and Exchanges
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Money back guaranteed 15 days after reception.
- Weared and personalized items will not be exchanged or refunded.
- Return shipping fees are at your charge and not refunded.
- Refunds are made on your Afrikrea virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.
Condition
- New item.
- Customizable and made to order.
Sale Policy
RETURNS & POLICIES
Ship items back within: 15 days of delivery.
Pack your item(s) securely in the original product packaging. All items must be returned in original condition (including all paperwork, packaging, and accessories). All items must be unworn, unaltered and unwashed.
All returned shipping charges must be prepaid. We do not accept COD deliveries. We recommend sending your returned with a tracking number and insurance, as we are not responsible for lost or stolen packages.
EXCHANGES
We allow exchanges at your own shipping cost, both to and fro, we cannot ensure availability of returned items upon receipt, but we will issue you a store credit once we've received your returned items. You'll be able to use this to order another item of choice.
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item and shipping an exchanged item back to you. Shipping costs are non-refundable
DAMAGED ITEMS
Contact us within 2 days of receiving your package at chinwenwabiani@gmail.com; returned items will be fully refunded, inclusive of shipping costs (up to $20.00 USD provided you also include a copy of the receipt itemizing the returned shipping cost). Settlement will be done via PayPal.
CANCELLATION
Contact us within 24 hours to cancel your order.
PRICE CHANGE
Our prices can change due to increased cost in production, demand and supply, promos etc.
PROCESSING TIME
Please allow 5-7 business days for your order to be processed, after which it will be shipped out.
SHIPPING RATES
Calculated at checkout and vary depending on your delivery location.
ITEM NOT RECEIVED
If you have not yet received your order within the estimated delivery time, please contact us immediately; once items are dispatched it is the responsibility of our courier service DHL to ensure packages are delivered. Items will be resent if a package cannot be traced.
CUSTOM CHARGES
All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. We have no control over these charges as they vary between countries. They are solely your responsibility.
Payment
- Credit card, Visa, Mastercard, Electron, Maestro, PayPal, Afrikrea wallet.
- 3 x payment starting at $67.
Order received very quickly. Thank you to the saleswoman, she did everything so that I receive my package very quickly. Little summer dress very pretty, material of good quality.
Commande reçu très vite. Merci à la vendeuse, elle a tout fait pour que je reçoive mon colis très vite. Petite robe d’été très jolie, matière de bonne qualité.
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