Delivery Delay
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United Kingdom from 3 to 9 days.
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United States from 7 to 13 days.
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France from 5 to 11 days.
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Antarctica from 7 to 13 days.
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Asia from 7 to 13 days.
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Australia (Oceania) from 7 to 13 days.
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North America from 7 to 13 days.
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South America from 7 to 13 days.
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Europe from 5 to 11 days.
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Africa from 7 to 13 days.
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International from 10 to 16 days.
Refunds and Exchanges
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Money back guaranteed 14 days after reception.
- Weared and personalized items will not be exchanged or refunded.
- Return shipping fees are at your charge and not refunded.
- Refunds are made on your Afrikrea virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.
Condition
Sale Policy
RETURNS Sometimes the fit is not good, so at LOHI, we are happy to accept returns of unworn products that are always fitted with all safety labels and tags. This applies to any item that is shipped to us within 14 days of receipt. It is important to note that the shipping costs are not covered by LOHI when they are returned, so we suggest you use your local post office for the best service and the best tracking ID. Fortunately, our return instructions are listed on the delivery note, making it easy to send it back. Be sure to return your returns to us within 14 days of receipt. Just send us an email at [email protected] and we'll be happy to help. When you send us an email, be sure to indicate if you want a refund or an exchange. All online purchases must be returned to the address indicated on the delivery slip. Some items are not eligible for return or refund, but don't worry. We make sure our designs make it clear to you. Payments will be credited to the original buyer's credit card. Refund returns are processed within 2-3 business days of receipt of the item. The reimbursement of the card can take up to 10 working days for your bank to end, depending on their processing time. This may vary by bank, so please contact your bank for more information on processing times as we cannot change this. EXCHANGES At LOHI, we are happy to accept exchanges on any item of clothing that is not worn and is always equipped with all the safety labels and tags. This applies to any item that is shipped to us within 14 days of receipt. Exchanges take approximately 2-3 business days to process, plus the delivery time to your area. It is important to note that the shipping costs are not covered by LOHI when they are returned. Fortunately, our return instructions are listed on the delivery note, making it easy to send it back. Be sure to return your returns to us within 14 days of receipt and identify the item you wish to replace. Just send us an email at [email protected] and we'll be happy to help. You can exchange your item for any size or item (provided it is in stock) and we will return it to you at no additional cost. We offer 2 exchanges for each item. If you want to treat yourself even more and the replacement costs more, if the replacement is cheaper than the original, don't worry. We will ensure that the difference is refunded according to your original payment methods. Alternatively, you can refund the original item and then buy the new item for less. SHIPPING AND PRE-ORDER POLICY ALL ORDERS IN THE UNITED KINGDOM TAKE APPROXIMATELY. 3-5 WORKING DAYS ALL INTERNATIONAL ORDERS TAKE APPROXIMATELY 5-7 WORKING DAYS BUT PLEASE ALLOW UP TO 14 WORKING DAYS ALL ORDERS ARE SENT USING A TRACKED DELIVERY SERVICE AND SOMEWHERE SIGNED MUST BE TO ACCEPT YOUR DELIVERY. IF THERE IS NO ONE TO SIGN THE DELIVERY, A CARD WILL BE LEFT WHERE YOU CAN ARRANGE THE DELIVERY OR TO COLLECT THE DEPOSIT WE RECOMMEND USING YOUR WORKING ADDRESS OR AN ADDRESS BONE SOMEONE WILL BE AT HOME TO SIGN FOE YOUR PACKAGE. PRE-ORDER ITEMS ONCE A PRE-ORDER CANNOT BE CANCELED OR MODIFIED BEFORE SHIPMENT OF GOODS. PRE-ORDER CLOTHES ARE PUT INTO PRODUCTION AS SOON AS THEY ARE ORDERED. WE DO NOT ACCEPT RETURNS OR REFUNDS ON PRE-ORDERED ITEMS. Sale item offers are not refundable for reimbursement, but acceptable for exchange based on availability only. LATE RETURNS We are unable to accept returns after 14 days of receipt and anything sent to us after 14 days may be returned to you. • IF YOUR ARTICLE DOES NOT MATCH, YOU CAN EXCHANGE YOUR ARTICLE FOR ANOTHER SIZE ONLY IN THE SAME ORDERED STYLE. • PLEASE CONTACT US WITHIN 7 DAYS OF SHIPPING DATE (14 DAYS FOR INTERNATIONAL ORDERS) VIA THE CONTACT FORM WITH YOUR NAME, ORDER NUMBER, ITEM (S) THAT IS NOT SUITABLE. • GENERAL EXCHANGES TAKE 7 WORKING DAYS TO DEAL WITH THE DELIVERY TIME IN YOUR REGION. • WE DO NOT COVER YOUR SHIPPING COSTS. • WE ADVISE YOU TO USE A FULLY TRACEABLE AND INSURED POSTAGE SERVICE; WITHOUT THIS TYPE OF POSTAL SERVICE, THERE IS NO GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM. • WE WILL NOT BE HELD RESPONSIBLE FOR LOST POSTS. • ALL EXCHANGES ARE BASED ON THE AVAILABILITY OF THE STOCK. • IF YOUR ORIGINAL ITEM IS NOT IN STOCK, YOU WILL RECEIVE A CREDIT NOTE TO BE USED WITHIN 28 DAYS OF ORIGINAL PURCHASE. • WE WILL ONLY ACCEPT ITEMS THAT ARE STILL IN THE ORIGINAL PACKAGE WITH ALWAYS ATTACHED SAFETY LABELS AND HAVE NOT BEEN WEARED, DAMAGED OR MODIFIED. CUSTOMER SERVICE IF YOU HAVE OTHER QUESTIONS, PLEASE CONTACT US AT [email protected] AS WE WOULD LIKE TO HELP! WE WANT TO ANSWER QUESTIONS BY EMAIL WITHIN 48 HOURS DURING WORKING HOURS. © 2019 LOHI LTD
Payment
- Credit card, Visa, Mastercard, Electron, Maestro, PayPal, Afrikrea wallet.
- 3 x payment starting at $74.
United States
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