Ghana from 3 to 9 days.
Africa from 5 to 11 days.
International from 5 to 11 days.
Refunds and Exchanges
Money back guaranteed 15 days after reception.
- Return shipping fees are at your charge and not refunded.
- Refunds are made on your Afrikrea virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.
- New item.
- Customizable and made to order.
All our items are shipped directly from Ghana to your home. As we want to guarantee a fast shipping service, we ship all our items by DHL.
We offer free shipping worldwide!
The order processing time is 5 to 10 business days, as we always ship orders on Fridays and manufacture each item on demand.
The average delivery time with DHL is 3-5 working days. Please contact us if you need your purchase sooner, or have a different preferred shipping method.
INTERNATIONAL ORDERS: WE ARE NOT RESPONSIBLE FOR DELAYS, RIGHTS OR CUSTOMS TAXES.
We want to make sure that you are satisfied with your purchase from Atelier d'Afrique. For this, we offer the following return options:
- Items at full price: exchange, credit or refund.
- Sale items and promotional items: exchange or credit note.
If you want to return an item, it must be unworn, unwashed and unmodified. All items must be returned within 21 days of purchase. Please send us an email when you decide to return an item with the reason for the return. We can not make an exception to this policy.
To return your item, simply send us an e-mail to firstname.lastname@example.org with your order number and the reason you want to return your item (s).
Shipping charges for outbound and return shipments are non-refundable. However, if an item is defective or damaged, we will refund the shipping costs. Atelier d'Afrique does not reimburse international duties and taxes. Please note that we can not accept responsibility for any loss or damage caused by the return of goods.
If you have specific shipping wishes, please contact us directly. If you wish to be reimbursed for your return, your account will be credited within 5 days of receipt, less the shipping costs incurred by Atelier d'Afrique. You will receive a refund confirmation as soon as the refund is processed. If the goods are not available for exchange, you will receive a refund or online purchase order. All refunds will be made according to the original payment method.
- Credit card, Visa, Mastercard, Electron, Maestro, PayPal, Afrikrea wallet.
- 3 x payment starting at $66.