France from 3 to 9 days.
France (DOM) from 5 to 11 days.
United States from 10 to 16 days.
Europe from 5 to 11 days.
International from 10 to 16 days.
Refunds and Exchanges
Money back guaranteed 15 days after reception.
- Weared items will not be exchanged or refunded.
- Return shipping fees are at your charge and not refunded.
- Refunds are made on your Afrikrea virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.
You have the possibility to cancel your order before receiving the mail of dispatch of the order. Contact us directly by email here or by phone.
Any request for cancellation that takes place after this deadline, can not be taken into account. You will always have the choice of having recourse to the right of retraction of 15 days however the cost of return of the parcel will be in your charge and not refundable.
RETURN / EXCHANGE / REFUND
Upon receipt of your order, we invite you to check the conformity of the products ordered. In case of receipt of a damaged or non-compliant item, you must imperatively notify the customer service on the day of receipt of the package. You may then request the return of the product concerned or another of equivalent value or request the refund of the product.
by mail: email@example.com
by phone on (+33) 7 58 31 73 44 from Monday to Friday from 10h to 18h.
You have a right of withdrawal of 15 days upon receipt of your order (the postmark is authentic).
Any request for return must be accompanied by a "Product Return Form" duly completed before returning the package. In order to be refunded, you must return the products in their packaging and in their original condition, intact and unused. The cost of return will be your responsibility, and will not be included in the initial refund of the order, we recommend sending the parcel by followed solution (to avoid any loss and therefore cancellation of the request for withdrawal).
Return address :
1 quai de port Bretagne
You will be fully refunded (within 15 days) the amount of items shipped in your next order within the limits of available stocks.
In case of error on the shipping address or a non-claim of a parcel placed at the post office, the parcel will be automatically returned. You can be refunded the amount of your order excluding shipping costs within 30 working days or the package can be reshipped again. You will then have to pay the amount corresponding to the new shipping costs.
- Credit card, Visa, Mastercard, Electron, Maestro, PayPal, Afrikrea wallet.
- 3 x payment starting at $67.