Weared and personalized items will not be exchanged or refunded.
Return shipping fees are at your charge and not refunded.
Refunds are made on your Afrikrea virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.
Hi, thank you for ordering at KEIKO.
Once you've made your order, your article will be sent out within 3 days. The shipping delay that is mentioned is in working days.
Orders cannot be changed once payement made.
No refund possible, only exchange in case of defect or wrong article. In that case shipping on returns will be free.
It is strongly recommended to contact us before any exchange procedure.
Exchange is only possible on articles that weren't used and are still intact with label. The exchange form and the new purchase order must be filled for it to be validated.
The customer must return the article within 7 days after reception. After that period, the article won't be accepted.
Changing sizes is possible, in that case shipping on return is paid by the client. It is important for the customers to look in the shop and see if the desired size is still available before sending the article back. If you have any doubts, we recommend you to contact us.
The article will have to be returned within 7 days after reception. After that period, the article won't be accepted. The exchange form and the purchase order must be filled forthe article to be validated. Articles which are damaged or not intact with label will not be accepted for exchange in size.
For more information, you can always message us before ordering.