France from 14 to 20 days.
France (DOM) from 21 to 27 days.
Europe from 21 to 27 days.
International from 21 to 27 days.
Refunds and Exchanges
Money back guaranteed 15 days after reception.
- Weared and personalized items will not be exchanged or refunded.
- Return shipping fees are at your charge and not refunded.
- Refunds are made on your Afrikrea virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.
- New item.
- Customizable and made to order.
GENERAL CONDITIONS OF SALES The general sales conditions described below detail the rights and obligations of the Ikhaya Mossy brand and its customer (the buyer) in connection with the sale of goods offered by Ikhaya Mossy on the Afrikréa-ikhayamossy shop. Ikhaya Mossy is African online fashion boutique, a social brand manufacturing and distribution of jewelry and fashion accessories, headquartered in Pietermaritzburg South Africa has a workshop in France in Bordeaux as well than in England for the storage and return of its goods. Acceptance and scope All orders on the shop afrikréa -ikhayamossy are subject to these terms and conditions of sale. They regulate all the steps necessary for the placing of the order and ensure the follow-up of this order between the contracting parties. The buyer is invited to consult these general conditions of sale. Any order for goods implies the unreserved acceptance by the buyer and his full and entire acceptance of these general conditions of sale which prevail over any other document of the buyer. Ikhaya Mossy reserves the right to adapt or modify at any time its Terms and Conditions. The version of the GTC applicable to any transaction being the one appearing online on the site at the time of the order. Customer The customer is a final consumer, who is at least 18 years old and has legal capacity or who has parental authorization to buy on Ikhaya Mossy's e-shop. The customer is responsible for the data he provides when ordering. It must verify the accuracy and completeness of the mandatory data it provides. In case of error in the data provided by the customer, Ikhaya Mossy can not be held responsible for the impossibility of delivering the product. Products Ikhaya Mossy aims to offer for sale its own jewelry and other fashion products and accessories within the limits of available stocks. The products are those listed for sale on the day of the consultation by the user. When the product is unavailable, it appears on the site, failing that, in case of error, Ikhaya Mossy agrees to notify the customer by email as soon as possible. If the product has already been paid, Ikhaya Mossy agrees to refund the price of the item to the customer. The products offered for sale are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred in this presentation, Ikhaya Mossy's liability could not be engaged. Photographs and texts illustrating the products do not enter the contractual field. Ikhaya Mossy products are handcrafted. They may have slight variations in size, color and pattern. These variations can not be considered as manufacturing defects and can not call into question the validation of an order. Ikhaya Mossy jewelry is delicate and requires careful use. In order to guarantee an optimal life of the jewels, it is recommended to avoid the direct contact with the water, the perfume or any other liquid or to superpose Ikhaya Mossy jewels between them to avoid breakages and the magnetic consequences. pearls. Order taking Order registration: The customer who places an order directly on the African fashion store ikhayamossy will have to follow the following procedure: The customer will choose the various products to which he has an interest and click successively on the link «Add to my basket ". At any time he will have the possibility: Either to obtain a summary of the selected products by clicking on the link "My basket" or to continue his purchases. The customer will complete his order by clicking on "Payment". The order can only be registered on the website if the customer is clearly identified by the entry of his personal information, his e-mail address and his delivery information. Once the order is registered, the user will receive a purchase order by email summarizing: the nature, quantity and price of the products selected by the user, as well as the method of payment chosen, its contact details and delivery address of the parcel. Any order implies acceptance of prices and description of products available for sale. The shipping costs are calculated according to the country of delivery. Validation of the order: The order is effective when the customer has read and approved the general conditions of sale by clicking on the box «VALIDATE» provided for this purpose. Payments are by paypal or by credit card. Ikhaya Mossy will acknowledge receipt of the order as soon as it is validated by e-mail. Prices The prices are indicated in Euro TTC. They take into account the French VAT, applicable on the day of the order. If the VAT rate were to be changed, these changes would be reflected in the price of the items. Ikhaya Mossy reserves the right to change prices at any time. However, these prices can not be changed once the order has been validated. The prices indicated do not take into account the shipping costs which will be added to the total of the order and will be specified to the customer during the final validation of his order. The products remain the property of Ikhaya Mossy until the payment of the price. The goods are provided at the price in effect at the time of placing the order. Customs duties Any order delivered outside the territory of Metropolitan France, may be subject to taxes and customs duties imposed when the package reaches its destination. These customs duties and any taxes related to the delivery of an item are the responsibility of the customer and are his responsibility. Ikhaya Mossy is not obligated to check and inform customers of any applicable customs duties and taxes. To know them, it is up to the customer to inquire with the competent authorities of the country of delivery. Payment and securing transactions Submitted to the platform afrikréa.com. Delivery Addressing error: Any error of postal address (number of building / house missing or wrong, bad streets, cities ...) during the validation of your order and which did not give rise to any correction before the sending the parcel from the clientThe cost of returning the parcel will be borne by the customer and are subject to the current rate applied on the shop afrikréa ikhaya mossy at the time of return of the package. Delivery times Products are shipped to the delivery address indicated by the customer when ordering. Ikhaya Mossy products consist of 2 ranges: • The traditional jewels that are available in the Pessac workshop: these items are shipped within a maximum of 14 days. The time of delivery of its estimated jewels is from 1 to 3 weeks according to the place of residence • The jewels of the mark By Ikhaya Mossy which are made to the order: If the product is available in stock it will be sent in a maximum delay of 14 days, otherwise the estimated delivery time will be 1 to 6 weeks In case of special order, pre-order or unavailable item, the buyer will be kept informed of the time of manufacture & delivery, this one does not may exceed 60 days. The indicated delivery times however are indicative times starting from the working day following the validation of the order by the customer, and correspond to the processing and delivery times of the products. In no event shall the deadlines indicated be enforceable against any liability of Ikhaya Mossy. In case of unusual delay, however, an email can be sent to the customer by Ikhaya Mossy Ikhaya Mossy declines all responsibility in the event of a delay of delivery delayed or too important because of possible malfunctions of the postal services or means of transport. Ikhaya Mossy also declines any responsibility in case of error on the delivery address completed by the customer, in case of loss or theft of the products ordered, in case of strike, or for any fortuitous event or force majeure. Delays or lack of delivery for these reasons can not give rise to any penalty or compensation, nor motivate the cancellation of the order. The customer waives the right to sue Ikhaya Mossy for any problem of late delivery or lack of receipt of order related to the carrier, theft or loss of his package. The risks of transport are borne by the customer, who must make a reasoned protest with the postal service or with the carrier, within three working days from the delayed delivery of the package sent by Ikhaya Mossy. In spite of all the care taken by Ikhaya Mossy in the preparation of the parcels, it is possible that a product is missing after the transport of the parcel. Therefore, upon receipt of the order, the customer will ensure to check the products received. Terms of delivery Delivery is made either by the direct delivery of the product to the customer, or by simple notice of availability, or by delivery to a shipper or carrier by Ikhaya Mossy. In the case of a direct delivery, the delivery will be subject to the issue of a delivery note to be signed by both parties. Complaints Any anomaly concerning the delivery must imperatively be notified within 2 working days following the reception of the order to the customer service of Ikhaya Mossy by writing to us The date of reception of the parcel by the customer taken into account is that provided by the number of tracking the carrier and not the one said by the customer In case of delivery of an open and / or damaged package (cardboard bearing visible traces of opening and / or deterioration) the customer is imperatively obliged to refuse. Indeed, the packages leaving the offices of Ikhaya Mossy are impeccable, and must be delivered in this state. If a damaged package has been left in your mailbox or your guard has received it, the package is considered "accepted as is". If no reservation has been issued within 2 business days of receipt of the order to customer service, Ikhaya Mossy will not be able to take into account any possible disappearances, or to make any compensation. Any claim made after this deadline will be rejected and Ikhaya Mossy will be released from any liability. The times indicated are the indicative delivery times of our carriers in working days. All prices are in euros ttc. The tracking package is delivered by La Poste within 2 to 8 working days (for metropolitan France). It is delivered to the delivery address indicated on the order form. Furthermore, the customer understands and agrees that shipping and delivery times can be respected only to the extent that the information provided during the order is accurate and complete regarding the delivery address (such as, in particular: Street, building, staircase, access codes, names and / or intercom numbers, etc.). You can track your package in the "track my order" section by entering your order number and your email address. In the case of a shipment by Colissimo, in case of non receipt of the package followed after 10 days, without any notice of passage reported, it is recommended to check his situation on the site coliposte.net and contact us on the dedicated platform Refunds All products may be refunded except for products purchased during sales and promotions. Products purchased during Flash Sales or Sales Privileges will not be exchanged or refunded unless the error comes from us. If the customer changes his mind, he disposes in accordance with the law (Article L.121-21 of the Consumer Code) a withdrawal period of 14 (fourteen) days after receipt of the order to return the purchases against reimbursement or exchange (48 hours to notify us and 12 days to return the product) It is recommended to use a letter followed 150 g to return up to two bracelets or a letter followed 300 g to return up to 5 bracelets. To return any other product, it is advisable to use an envelope or cardboard colissimo. Return shipping costs are the responsibility of the customer except in case of error by Ikhaya Mossy (order error, defective products) Items must not have been worn or used. They must be returned in their packing and in their state of origin, accompanied by the number of the order corresponding to the postal address that the company Ikhaya Mossy will have provided by mail. Once the return received, the customer is refunded to the bank account used for payment, within a maximum of 10 working days after receipt of the return package in Ikhaya Mossy offices in Pessac. Boxed parcels are not accepted. Attention: the customer will be credited with the amount of his order, minus the possible initial delivery costs which remain the responsibility of the customer. After Sales Service If a model has a defect and requires repair, the customer has a 30-day warranty from the date of receipt of the order. To benefit from the warranty, simply write a message to indicate your wish to have your product repaired. The defective product will be returned and taken care of by Ikhaya Mossy ,. If it is a traditional jewel, the exchange will be immediate (within the limits of available stocks). In the case of a product of the Ikhaya Mossy Brand, it takes about four weeks to make the repair, out of shipping time. The shipment is the responsibility of the customer. Customers who have purchased an Ikhaya Mossy product from the physical store or from an internet reseller should contact the reseller where they made their purchase; the service Ikhaya Mossy is not responsible for it. Only the purchase invoice (or receipt with a legible date) is valid as proof of guarantee. If the warranty period has expired, the repair may be offered to the customer for a financial contribution to be defined according to the damage. To evaluate the possibility of a repair and estimate the cost, just write to us In case of question contact customer service Monday to Friday from 9:30 to 17:30 to 0643939586 Signature and proof In all cases, the online supply of credit card number and final validation of the order will be proof of the completeness of the said order in accordance with the provisions of the law n ° 2000-230 of March 13th, 2000 and will be worth the sums committed by the seizure of the articles appearing on the purchase order. This validation is worth signature and express acceptation of all the operations carried out on the site. However, in case of fraudulent use of his credit card, the customer is invited, upon the finding of this use, to contact the customer service of Ikhaya Mossy by sending a message. The computerized registers, kept in the computer systems of the company Ikhaya Mossy and its partners under reasonable conditions of safety, will be considered as proof of communications, orders and payments between the parties. Liability The products offered are in accordance with the French legislation in force. It is your responsibility to check with the local authorities in your country the possibilities of importing or using the products or services you intend to order. Intellectual Property All elements of the Ikhaya Mossy website such as products and visuals are protected by intellectual property rights, are protected and are the exclusive property of Ikhaya Mossy. Any fraudulent use will be continued. The user who has a personal website and who wishes to place a simple link for his personal use on his site directly to the Ikhaya Mossy site, must first seek permission from Ikhaya Mossy. Full contract The present general conditions of sale and the order form sent to the customer form a contractual whole and constitute the entirety of the contractual relations between the parties. Attribution of jurisdiction For all the disputes relating to the sales made by Ikhaya Mossy as well as those relating to the interpretation of the general conditions of sale, only will be competent the Commercial Court of Paris. Applicable law The language of these general conditions of sale is French. This contract is subject to French law. Any question relating to these general conditions of sale which would not be treated by the present contractual stipulations will be governed exclusively by the French law. In the event of any dispute relating to an order and / or these general conditions of sale, the French courts will have sole jurisdiction. Contact For any question or request, the customer can freely contact Ikhaya Mossy via various means at his disposal. For this, the customer can decide to: • fill in the contact form • send an email • or contact the service at 0643939586
- Credit card, Visa, Mastercard, Electron, Maestro, PayPal, Afrikrea wallet.
- 3 x payment starting at $67.