France from 3 to 9 days.
France (DOM) from 6 to 12 days.
United States from 8 to 14 days.
Europe from 5 to 11 days.
International from 10 to 16 days.
Refunds and Exchanges
Money back guaranteed 14 days after reception.
- Weared and personalized items will not be exchanged or refunded.
- Return shipping fees are at your charge and not refunded.
- Refunds are made on your Afrikrea virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.
RETURNS AND EXCHANGES: If you are not satisfied with the product purchased, the brand STEF AND STEFF agrees to exchange it or refund it. You have a period of 14 days from the date of receipt to return the products. Please contact us before returning an article by email: firstname.lastname@example.org Products must be returned in their original condition and packaging, accompanied by a copy of the invoice. Damaged or incomplete items will not be returned and will be returned as is, at your expense. Returned unidentified parcels can be returned to their sender. SHIPPING: The products in the collection are made to order. Products in stock are sent within 2 to 8 days. Orders will be sent within 1 to 2 weeks. ORDERS AND DELIVERY: Free delivery from € 149 purchase. Shipments in France are made by Colissimo. For shipments within the European Union, the brand STEF AND STEFF uses the services Colissimo International. For deliveries outside Europe, we use the services of Colissimo International. Delivery costs are calculated automatically as soon as you finalize your shopping bag and appear in the total to pay. The amount depends on the products of your order, the delivery area and the chosen service. When sending the parcel, we send you by email its corresponding tracking number. From the beginning and until its arrival, you have the possibility to follow your parcel by indicating its number of sending on its respective site. Any defect or delay of delivery greater than 8 working days must be reported to us by email. You must check the conformity of the goods at the time of delivery and indicate, if possible on the delivery note, in the form of handwritten reserves accompanied by your signature any anomalies found (open package, damaged product ...) AVAILABILITY OF THE PRODUCT The articles are in limited series each model is different. The products are sold within the limits of available stocks. When a product is no longer available, the product is displayed broken and it is no longer possible to order it. STEF AND STEFF incurs no liability in the event of out of stock or unavailability of products. MEANS OF PAYMENT: CB, Visa, MasterCard, PayPal, Afrikrea Virtual Wallet.
- Credit card, Visa, Mastercard, Electron, Maestro, PayPal, Afrikrea wallet.
- 3 x payment starting at $66.