- Mali from 3 to 9 days.
- Africa from 5 to 11 days.
- Europe from 5 to 11 days.
- International from 10 to 16 days.
Refunds and Exchanges
- Money back guaranteed 15 days after reception.
- Return shipping fees are at your charge and not refunded.
- Refunds are made on your Afrikrea virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.
- New item.
- Customizable and made to order.
The present general conditions of sale are concluded between: The company SAHELIYA And any natural person visiting and / or wishing to make a purchase via the website afrikrea.com. Hereinafter "the User" The present conditions are intended to define the terms of distance selling between SAHELIYA and the user, from order to payment and delivery. They regulate all the steps necessary for the placing of the order and ensure the follow-up of this order between the contracting parties. The order implies the irrevocable adhesion to the general conditions of sale. The general conditions that can be modified, the applicable conditions are those in effect on the site AFRIKREA at the date of placing the order by the user The user declares: - have the ability to conclude this contract - no not to make purchases of products in order to resell them - not to be merchant Products The products offered for sale by SAHELIYA are those appearing on the site, on the day of the consultation of the site by the user. The products are offered for sale within the limits of available stocks. In addition to the photographs reproduced and illustrating the Products presented, the customer is invited to consult the description of each Product to know its characteristics. SAHELIYA is committed to reproducing products as faithfully as possible; however, a slight shift from presentation visuals can not be completely excluded. Prices The prices are presented in euros including VAT and excluding delivery costs which are the responsibility of the user except special conditions. Shipping costs are indicated when placing the order, according to the terms of Article 7. The prices shown take into account the VAT applicable on the day of the order. If the rate were to be changed, these changes could be reflected in the price of items without the user being informed. SAHELIYA reserves the right to change prices at any time. The products will be billed based on the rates in effect at the time of registration of the order. Order Any order implies express and irrevocable acceptance of prices and descriptions of products available for sale. The user declares to have read and irrevocably accepted these terms and conditions of sale before placing an order. Validation of the order is therefore express acceptance of the general conditions of sale. In order to allow the user to return to his order before validating it definitively, SAHELIYA has created validation and acceptance screens. The order will not be definitively recorded until the last validation of the payment screen of the order (by credit card or Paypal account). From the last click of acceptance, the order is considered irrevocable. A first email summarizing the choices of the buyer is sent at the time of payment of the order. A second email summarizing the items shipped and invoiced is sent when the order is shipped. The unavailability of a product will be reported indirectly to the buyer on this e-mail. To have more information on the passage, the follow-up or the execution of your order, questions on the delivery periods, the conditions of exercise of your right of retractation or any other question, you can contact SAHELIYA since: - France at 00336 16 02 20 93 - Senegal at 00221 77 299 01 26 - Mali at 00223 82 91 79 85 and by email [email protected] Payment Your order placed on the website afrikrea can be paid by credit card or account Paypal. We accept: • Credit card • Visa card • Eurocard / Mastercard / Maestro • American Express • Paypal: Pay your purchases with your Paypal account • Debit advice (via Paypal) Paypal is an easy, fast and secure way to pay for your purchases. online without filling in your bank details. You can also pay securely by debit notification via Paypal. The amount is debited from the user's account only according to the products actually shipped. The delivery note will be inserted in the package containing the ordered product. The user who has placed an order will be able to print his invoice by logging on the site, in the space followed by order provided for this purpose. Shipping costs, terms and delivery time Saheliya delivers your order everywhere in France and Corsica and offers the following delivery methods: 1 - FREE SHIPPING in one of the Saheliya stores relay of the distance selling (shops offered at the choice of delivery method of your order) This service is FREE, you do not pay shipping costs. In-store delivery is available in Metropolitan France and Corsica, Belgium and Luxembourg. The average delivery time of your parcel at the point of sale is 48 hours (2 working days after shipping the order) for France and about 3 to 8 days for Belgium and Luxembourg. Upon receipt of your package in store, you will be automatically notified by email to the address you left us when you order. This service is not available for bulky childcare items. These require delivery by carrier. 2 - DELIVERY COLISSIMO With Colissimo, delivery is available in Metropolitan France and Corsica. 3 delivery solutions: In a post office for 5.90 € (offered from 75 € of purchases) Now with Colissimo, you can choose the post office in which you want to be delivered (without prior passage of your home-based factor). A network of 10,000 associated post offices participating in the Colissimo offer in Metropolitan France, Monaco and Corsica is offered. You will be informed of the availability of your package by SMS and email, with a withdrawal voucher allowing you to come and collect it in the office within 10 working days. After this time your parcel will be returned to sender. With Colissimo, you stay informed of the different steps of routing your package by email and sms: - As soon as your package is available in your chosen post office. - If you did not come to collect your package within 5 days. In addition, at any time you can follow your package on the website www.colissimo.fr by entering his number. At a shop for 5.90 € (offered from 75 € purchases) With Colissimo, you can choose from one of the many merchants, near your home, your place of work or vacation, from which you wish to have delivered. You will be informed of the availability of your parcel by an email that will allow you to come and withdraw it within 10 working days. After this time your parcel will be returned to sender. With Colissimo, you stay informed of the different steps of routing your package by email and text: - As soon as your package is available from your merchant. - If you did not come to collect your package within 5 days. In addition, at any time you can follow your package on the website www.colissimo.fr by entering his number. At home, for an amount of € 5.90 (offered from € 75 purchase) Your package is delivered to you personally or delivered to your mailbox. If its size does not allow for a mailbox, it will be made available in the post office to which you are attached. You have 10 working days since the arrival of your package in post office to come to withdraw it. After this time, it will be returned to sender. In all cases you are informed by email 24h before delivery of your package. With Colissimo, you stay informed of the different stages of delivery of your package by email: - 24 hours before the arrival of your package. - If you did not come to collect your package within 5 days. Moreover, at any time you can follow your parcels on the site www.colissimo.fr by entering his number. 3-DELIVERY BY RELAY PARCEL In point of withdrawal Relais Parcel for an amount of 5,90 € (offered from 75 € of purchases) Your parcel will be delivered in the point of withdrawal Relais Colis chosen at the time of the delivery reserves the right to change the choice of the initial relay point in case of high activity as for the periods of Sale or Christmas). If you did not come (e) seek your package within 10 working days it will be returned to our warehouse. 4- DELIVERY BY CARRIER Delivery by carrier is available in Metropolitan France and Corsica. For articles known as childcare, and representing a volume such that it can not be envisaged a conventional routing, the delivery is made by carrier and shipping costs are your responsibility. These transport costs are 49 € TTC. 5 - DELIVERY BY COLISSIMO EXPERT INTERNATIONAL (except childcare articles 'bulky') Delivery by Colissimo Expert International is available. Your parcel is delivered to you personally or delivered in your mailbox for an amount of from 7.00 €. If its size does not allow for a mailbox, it will be made available in the post office to which you are attached. You have 15 working days since the arrival of your package in post office to come to withdraw it. After this time, it will be returned to sender. At any time you can follow your package on the website www.colissimo.fr by entering his number. 6 - EXPRESS DELIVERY 24h BY TNT Express delivery in 24h is available from Monday to Friday (excluding public holidays) in mainland France for € 9.90. For orders placed before 12h, home delivery is guaranteed the next day. 7 - EXPRESS DELIVERY 24h BY UPS Express delivery in 24h is available from Monday to Thursday (excluding public holidays) in Belgium and Luxembourg for € 12.90. For orders placed before 12h, home delivery is guaranteed the next day. Return, exchange and right of withdrawal Conditions necessary for the return: If you were not entirely satisfied with the ordered items, you have the possibility of exchanging them or obtaining a refund, during the 30 days following your purchase (date of the bill). This grace period derogates from the 14-day legal deadline mentioned in Article L121-20-12 of the Consumer Code. Exchanges and refunds will be taken into account for unworn articles, unwashed, with their labels, in their original packaging and, for returns by post, accompanied by the completed return form and attached to the delivery note. The buyer will inform SAHELIYA of his decision to withdraw by sending him, before the expiry of the aforementioned period, the withdrawal form, or any other declaration without ambiguity, expressing his wish to retract by post to the address email: [email protected] This form must be accompanied by the products that the buyer returns. Refund by return to our warehouse: You can return to us the products ordered, by sending them by post to the address below. For this, do not forget to attach to your shipment a copy of your electronic invoice (available in the follow-up of your orders on our site) as well as the form of withdrawal attached to your duly completed order. The costs of returns are your responsibility, as well as any shipping surcharges (specific shipping cost related to the nature of certain items that can not normally be returned by the Post). The initial delivery costs will be fully refunded only in case of return of the entire order. Moreover, SAHELIYA is not required to reimburse the additional costs if the user has expressly chosen a more expensive delivery method than the standard delivery method proposed by SAHELIYA. Upon receipt and control of your return or provision of proof of the shipment of your return, it will be proceeded to the refund of the returned products, by credit card or Paypal account, which was used for the initial payment of the command. The refund will appear on the account within 4 to 5 business days or at the end of the month if the credit card used is deferred. Intellectual Property The entire site is protected by French and international legislation relating to intellectual property. All rights of reproduction are reserved. All the texts composing the pages of this site can not, in accordance with the provisions of the code of the intellectual property, to be the object of any representation or reproduction, integral or partial, on any medium whatsoever, without the express and prior authorization of SAHELIYA. Similarly, trademarks, trade names and logos appearing on this site are registered. Their total or partial reproduction, made from the elements of the site is prohibited. Responsibility SAHELIYA will not be responsible for the total or partial non-fulfillment of its obligations under this contract, if this non-performance results, either from the purchaser, or from a case of force majeure (article 1218 of the Civil Code) ). The responsibility of SAHELIYAne could also be engaged for all the inconveniences or damages inherent to the use of the Internet network, in particular a break of the service, an external intrusion or the presence of computer viruses, or fact qualified of force majeure, according to the jurisprudence. The Parties agree to consult each other as soon as possible in order to determine how the order will be handled during the period of force majeure. Beyond a period of one (1) month of interruption for force majeure, the Parties will be released from their obligations to each other. If necessary, SAHELIYA will reimburse the Buyer the amount of his order as soon as possible. Legal guarantee You benefit from the guarantee of hidden defects and of conformity in accordance with the provisions of articles 1641 to 1649 of the civil code, L217-4 to L217-14 of the code of the consumption to obtain in justice the repair or the replacement of the good and if impossible, the resolution or reduction of the price. Article 1641 of the Civil Code "The seller is bound by the guarantee for reasons of hidden defects of the thing sold which render it unsuitable for the use for which it is intended, or which reduce such use so much that the buyer would not have it. acquired, or would have given a lower price, if he had known them. Article 1648 paragraph 1 of the Civil Code "The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect". Article L217-4 of the Consumer Code "The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when it has been charged to it by the contract or has been carried out under its responsibility ". Article L217-5 of the Consumer Code "To be in conformity with the contract, the property must: 1 ° be fit for the usual expected use of a similar good and, where appropriate: - correspond to the description given by the seller and possess the qualities that he has presented to the buyer as a sample or model; - present the qualities that a buyer may legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling; 2 ° Or have the characteristics defined by mutual agreement by the parties or be fit for any special purpose sought by the buyer, made known to the seller and that the latter has accepted ". Article L217-12 of the Consumer Code "The action resulting from lack of conformity is prescribed by two years from the delivery of the property". Integrality In the event that one of the clauses of the present contract would be null and void by a change of legislation, regulation or by a court decision, this can not affect the validity and the respect of the present general conditions of sale. Duration These conditions apply throughout the duration of online services offered by SAHELIYA, and are subject to change. Applicable law-Disputes These general conditions of sale are subject to French law. Disputes that may arise concerning the validity, interpretation, performance or termination of this contract shall be subject to the jurisdiction of the French courts, notwithstanding the plurality of defendants and / or the guarantee, even for the procedures emergency proceedings or interim measures of interim measures or applications. The competent court in case of dispute will be that of the place of residence of the defendant. Moreover, in accordance with Articles L 152-2 and following of the Consumer Code, the buyer is informed of the possibility of using, free of charge, in the event of a dispute arising from an online or shop purchase, a mediation procedure. Convention or any other alternative dispute resolution procedure, if such a dispute could not be settled in the context of a prior complaint directly lodged with the Jacadi Customer Service - or by calling the Service directly by telephone Customer: 09 69 39 23 90 In accordance with European Regulation 524/2013, SAHELIYA informs you of the existence of a European platform for the settlement of online disputes between e-merchants and consumers: http: //ec.europa .eu / consumers / odr / Payment security To ensure payment security, JACADI uses the secure payment service Ogone - Ingenico Ecommerce Solutions. The bank details are encrypted (SSL security standard) and therefore do not circulate in clear on the Internet. Order tracking Once your order is placed on our site, you can always follow the treatment. To benefit from this service, simply log in to your account on our site and access the "My orders and returns" section. For each order, we indicate its status: • Order recorded (your payment by credit card has been validated) • Order in preparation (your order is being prepared in our warehouses) • Order shipped: depending on your choice of delivery , your order has been deposited at the post office (you have access to the colissimo number of your order to follow the routing) or has been shipped and is at your disposal in the shop that you have selected when ordering.
- Credit card, Visa, Mastercard, Electron, Maestro, PayPal, Afrikrea wallet.
- 3 x payment starting at $72.