How do orders work on Afrikrea?
It's quite simple: on Afrikrea.com you buy directly the products from different designer shops, with whom you can chat, even before buying, simply by registering on the platform.
In detail, here are the main steps of a transaction on Afrikrea.com
- You add to the cart the articles that you like and pay the different sellers at once
- Each designer has 48hours to accept your order. If he does not or cancel it, you are automatically refunded, free of charge
- Once the designer has accepted the order, he can notify as soon as he has sent the package. In the meantime, you can communicate with him or her on the platform
- When the product has been shipped, you have 30 days to confirm receipt and evaluate the designer, or open a thread if the order does not suit you or has not arrived yet
Please note that in most cases, the seller cannot access the funds of your purchase until you confirm the reception of the product.
Throughout the transaction, you can communicate with the creators (and even before) using the internal messaging system.
And rest assured, the Afrikrea team is on standby and at your disposal, if you have any doubt.